Lowongan Hotel Jogja FRONT DESK AGENT ibis Styles Yogyakarta Managed hotel

SKILLS

Level of Education

Others

Areas of study

Other

Professional experiences

1 to 2 years

Languages essential

Bahasa Indonesia (Primary tongue)
English (Working level)

HOTEL OR ENTITYibis Styles YogyakartaManaged hotel

City

 

YOGYAKARTA

 

State

 

Java

 

Country

 

Indonesia  

Ibis Styles Yogyakarta is ideally located in Malioboro district within walking distance. Designed with colorful and pop concept makes it a haven for the leisure, but also great for business travelers who fancy to have a different ambience of hospitality.Also visit the famous Sultan's Palace and more Yogyakarta's heritage around the palace which is just 5 minutes away from the hotel. Relish your evening in our roof top bar, the Sky Bar, where you can enjoy the amazing night scenery of the city.

Type of contract

Expatriate work status 
The foreign applicant needs to have successfully completed his/her previous assignment on a similar level position. The selected applicant's compensation and benefits pacakge are in line with AccorHotels Asia recommendations for this role. 

Foreigner under local employment status 
The selected foreign applicant shall be employed as per the local employment market compensation and health insurance practices. 

National (or Foreigner already entitled to be recruited for this role) under local employment status 
The selected applicant shall be employed as per the local employment market compensation and health insurance practices. 

Management trainee 
The applicant needs to undergo hotel management international study or to have graduated in the past 12 months from such program.

CONTACT

Stevano Andreas 

hrm@ibisstyles-yogyakarta.com 

+62274588889

KEY TASKS
Overview of duties "• Welcomes guests and takes care of them from their arrival through to departure • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay • Helps meet the department's quantitative and qualitative targets " Main responsibilities Customer relations "• Welcomes guests as soon as they arrive with due care and attention • Helps encourage customer loyalty by developing friendly, personalised relationships • Anticipates guests' needs and takes them into consideration  • Handles any guest complaints and/or remarks; provides a response as soon as possible • Conveys the hotel image  • Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, 10/10 programme in France, A/Club, etc) • Respects the reservation commitments in full (basic vision or reservision ... depending on the country)" Professional techniques / Production "• Carries out all operations concerning guest arrival and departure in compliance with internal procedures • Informs guests about the formalities, any special conditions relating to their stay and the services available • Handles phone calls • Applies the procedures of internal audit • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team • Ensures that all guest documentation is up-to-date and available • Makes the update of the information contained in the lectern and e-lectern • Depending on the type of hotel, may handle reservations" Commercial / Sales "• Promotes the hotel's range of services in order to increase sales • Applies and actively supports the hotel's pricing policy in order to increase REVPAR • Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy." Management and administration "• Respects the procedures governing invoicing and cash operations • Manages the cash under his/her responsibility • May be asked to prepare and send reminder invoices to debtors" Hygiene / Personal safety / Environment "• Ensures that the workplace remains clean and tidy • Knows and applies the hotel's security regulations (in case of fire etc) • Ensures the safety of people and property  • Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "	IBIS STYLES AND ITS PEOPLE Simplicity Working procedures are simple and thorough. The uniform is relaxed and comfortable. Quality Extended multi-skill training designed to create all-round. Sociability and accessibility Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family. The customers are accessible, the contacts are numerous and pleasant.
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