- Hotel or Hospitality Management education or Bachelor’s degree level or equivalent.
- Awareness of Global Hospitality Technology trends.
- Back of the house and guest facing operational and technical experience with hospitality management systems.
- Maintains documented balanced scorecard and annual goals and focus on achieving these goals. Provides status updates as required to Hotel Management and Regional IT team.
- Does not need extensive supervision on a day to day basis.
- Works with Property leaders to prioritize CAPEX and prepare cost estimates and approval documents for Management and Owners. Escalate to Senior iT Manager if elements of the system are lagging current standards excessively.
- Reads and understands the Roles/Responsibility matrix. Has implemented and behaves in a manner that corresponds to this operating model.
- Arranges housekeeping to clean the responsible facilities at least once per week. Maintains a ‘clean’ work desk and Communications Centre/Office. Disposes appropriately of out of date hardware and software.
- Focuses on Audit related items within and outside the direct control. Audit of Financial User ID’s needs to be included.
- Accountable for IT PCI related responsibilities and requirements.
- Manages the property asset inventory.
- Accountable for backups and technology disaster recovery planning and execution.
- Attends Bi-weekly Regional IT Calls
- Attends Leadership team meetings (as necessary) at hotel and address any specific IT related issues.
- Accountable for opening of new and acquisition hotel(s) from approximately 6-12 months before opening by:
- Compiles, edits and reuses educational presentation updates to Property Management about new technology and changes to existing technology. Some of this may be relayed in owner presentations.
- Uses the ‘one team’ concept to build and maintain positive and effective relations with Property Associates, Regional IT and technology partners.
- Meets all HR/IT HR required processes in the interest of Associate development and management.
- Ensures the hiring of potential IT Manager capable Associates when hiring staff so as they can be trained over time as a potential replacement or organizational offering to the greater IT group.
- Meets all IT technology partners servicing the property on a routine and ad hoc basis. Reviews SLAs and incidences to promote improvements to the local IT operation.
- Assesses the level of computer skills of Associates at property. Works with HR and external technology partners to develop plans to improve where needed.
- Monitors internet based articles; attend local and regional IT trade shows as well IT Education meetings.
- Knows how to locate, has read and maintains practical expert knowledge of IT and Company IT related policy and procedures. Communicates this to the user community as appropriate. Keeps management aware of business risks.
- Conducts self IT audit at least twice per year. Performs spot checks on processes by Associates. Ensures IT processes are met especially in relation to ID management.
- Ensures maintenance of hardware at the property through internal cleaning and external technology partner SLAs.
- Attends IT and business related training using the guides provided by Regional IT.
- Provide support in accordance with SLAs. Revise SLAs when needed.
- Maintains an IT related inventory for the property/properties.
- Prepares and communicates written project plans for significant local projects.
- Ensures appropriate backups, contingency plans and tests occur as scheduled.
- Ensures the network is secured in accordance with Company policy.
- Ensures all property technology is appropriately documented and licensed.
- Seeks to maximize uptime of all systems and telecoms services. Maintains logs as required.
- Prepares and complete the CAPEX budgeting for property/properties as per the schedule given
- Arranges for training and communications for audits at properties and manage remediation action on any major findings.
- Complies with Marriott’s Security Standards and PCI requirements in the property/properties.
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