PANDANARAN HOTEL YOGYAKARTA- JOB TITLEGuest Relation Officer ( GRO )
- LOCATIONBrontokusuman,Yogyakarta,Yogyakarta
- JOB LEVELExecutive/Staff
- INDUSTRYHospitality
- EDUCATIONDiploma
SALARY LEVEL
Rp. 0Rp. 100.000.000
EXPERIENCE
0 Year50 Years
JOB ROLEOperation, Hotel Management
JOB TYPEFull Time
JOB DESCRIPTION
- Meets and greet all guests upon arrival and departure
- Escorts VIP guests to their allocated room and explain the facilities and room features
- Maintains regular contacts with the guests
- Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions
- Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions
- Assists all guests utilizing the Executive Lounge.
- Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team
- Promote all our outlets and any special promotions going on
- Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities
- Attends to all the secretarial needs of guests after the opening hours of the business Centre
- Ensures that all the facilities are available to the guests
- Greets guests upon arrival and bids farewell upon departure
- Ensures that, whenever possible, guests receive personal recognition
- Inspects VIP room status and amenities in good order prior to guests’ arrival
- Maintains an active presence in the hotel lobby to greet and assist incoming guests
- Give courtesy calls and complete the call log for Performance Monitor daily
- Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information
- Assists and coordinates with Front Office reception to ensure consistent service
- Handles guest complaints immediately and follows up thoroughly
- Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs
- Escorts VIP guests to their allocated room and explain the facilities and room features
- Maintains regular contacts with the guests
- Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions
- Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions
- Assists all guests utilizing the Executive Lounge.
- Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team
- Promote all our outlets and any special promotions going on
- Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities
- Attends to all the secretarial needs of guests after the opening hours of the business Centre
- Ensures that all the facilities are available to the guests
- Greets guests upon arrival and bids farewell upon departure
- Ensures that, whenever possible, guests receive personal recognition
- Inspects VIP room status and amenities in good order prior to guests’ arrival
- Maintains an active presence in the hotel lobby to greet and assist incoming guests
- Give courtesy calls and complete the call log for Performance Monitor daily
- Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information
- Assists and coordinates with Front Office reception to ensure consistent service
- Handles guest complaints immediately and follows up thoroughly
- Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs
JOB REQUIREMENT
- Has good attitude
- Minimun experience at the same positon is a year
- Willing to grow with the company
- Hard worker and can do attitude
- Have a good communication skill, interpersonal skill & negotiation sklill
- Minimun experience at the same positon is a year
- Willing to grow with the company
- Hard worker and can do attitude
- Have a good communication skill, interpersonal skill & negotiation sklill
PANDANARAN HOTEL YOGYAKARTA
Lokasi Properti Terletak di Yogyakarta, Pandanaran Hotel Yogyakarta tidak jauh dari Kompleks Kraton dan Istana Air. Hotel ini jaraknya dekat dengan Taman Pintar dan Museum Sonobudoyo. Kamar Nikmati kenyamanan rumah Anda sendiri di salah satu dari 117 kamar berpenyejuk udara.
| Address: | Jl. Prawirotaman no 38, Daerah Istimewa Yogyakarta 55153, Indonesia |
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